Yorkshire Office Group Trading Terms & Conditions
CONTRACT
The company of Yorkshire Office Group trades through the internet under the recognised registered trade name Yorkshire Office Group (the supplier), we offer goods and services to you, or your company (the customer), the supplier reserves the right to alter the terms and conditions without notice to the customer, with changes being applied to orders received or working practice, from the date of any change.
Ordering and dealing with Yorkshire Office Group in all aspects of business could not be simpler, choose one of the methods listed below and leave the rest to one of the country’s leading Office furniture and Business Supplies companies.
WEBSITE
The website at www.yorkshireofficegroup.com is the quickest and most efficient way to place business with Yorkshire Office Group available to you 24 hours a day 365 days a year. When ordering goods through the website an automatically generated reply will be posted back to the customer mailbox confirming receipt of your request to order, the contract to supply is formed only when the supplier has received, reviewed and accepted your request to order. Yorkshire Office Group reserve the right to cancel any request to place any order by the customer, at any time and for any reason, with a full and complete refund being generated back through to the source account within 7 working days. Please refer further to Conditions of Website Trading & Pricing Policy for further detail regarding offshore orders and delivery.
Technical Help Lines
You may also choose to place business using our Sales Line on 01924 888800, we are open Monday to Friday 9.00am through to 5.30pm, call us during these times with your requirements and a member of our sales team will be happy to help deal with your request, check stock or answer any specific questions the customer may have relating to any machine or product in our extensive range
Post/Faxed Orders
Royal Mail or Faxed orders can be dealt with providing the customer supplies the supplier with full and complete details of the goods required including payment in full and a daytime contact telephone number. The supplier can only accept cheques made payable in pounds sterling that can be drawn on a UK bank. Please allow seven to 10 days for cheques to clear from date of banking by Yorkshire Office Group, all cheque payments must be made payable to Yorkshire Office Group, if the cheque and/or the amount is incorrect, the order and payment will be returned to the customer for correction before it can accepted and processed for despatch to the customers designated delivery address.
Pricing Structures & Payment Terms
The price for any item or accessory shown on website www.yorkshireofficegroup.com is the price the supplier initially offers the customer the goods at, and is subject to additional carriage charges if applicable and value added tax, at the appropriate rate. Exceptions to this standard working practice may occur due to the following circumstances: every effort is made by the supplier to offer the best possible and correct price at all times on the website, however even with the best intentions errors may occur from time to time. Should this unfortunate situation arise at the review stage of any customer order request, the customer will be contacted at the earliest opportunity and given the choice to cancel the initial order request or proceed at the corrected price. Should the supplier, Yorkshire Office Group, be unable to raise the customer to discuss this matter or receive no decision regarding price the order will be deemed to be cancelled 5 working days following date of order, with a full and complete refund being made within 7 working days of cancellation. Actioning an order request through our website authorises the supplier to debit the customers credit or debit card for the total amount of the order, full payment including carriage charges if applicable and V.A.T. at the current rate where appropriate, the total value must be received before any customer order request can be accepted and actioned through for shipping.
All goods remain the property of Yorkshire Office Group Ltd until paid for in full. Full payment due on receipt of goods unless stated otherwise. All account customers’ payments are due within 30 days of the date of invoice.
Warranty
All machines supplied by Yorkshire Office Group are supplied with full Manufacturers Warranties, and are normally covered by at least twelve months full manufacturers’ warranty. During the warranty period should any manufacturing or material fault occur the product will be repaired / replaced by the manufacturer’s, and at their discretion may be replaced during the warranty period. Should for any reason a product require attention the original invoice must be presented as proof of purchase, should this not be presented the supplier cannot be held responsible should warranty work being refused, and a charge imposed. Please note most importantly that the warranty does not cover accidental damage, misuse and or abuse of the product or fair wear and tear and the granting of any warranty repair are totally at the discretion of the manufacturer.
Cancellation of an Order
As our customer you have the right to cancel any accepted order placed through Yorkshire Office Group up to 7 working days from the day after the date the goods were delivered. If you wish to cancel your order before it is despatched please notify us by e-mail or through our sales office on 01924 888800 at the earliest opportunity, a full and complete refund / credit will be issued within 7 working days. Should the goods already have left the suppliers warehouse and be in transit to the delivery address the supplier will be unable to stop the shipment, do not unpack the goods by removing the protective wrap, returning the shipment to the supplier within 7 working days using a suitable traceable method of transit at the customers cost. Should you already have the goods from Yorkshire Office Group and wish to return them, please re-pack the goods in a suitable protective wrap and return within 7 working days of receipt, again using a suitable method of traceable shipment at your cost. Refund to the original source for cancellation of the customer order will be for the value of the goods only, excluding carriage to and from the customer, and will only be given for products or goods returned on the exact resalable condition as originally shipped, new and unused as originally sold, no refund will be issued for sub standard goods being returned and will be quarantined awaiting the customer uplifting his property.
Returning Goods: Damaged on Receipt, Faulty/Non Start or Incorrectly Delivered
Should any machine/equipment purchased from Yorkshire Office Group arrive damaged or faulty, the customer must contact the supplier within 24 hours by e-mail at sales@yorkshireofficegroup.com for a quick response or on 01924 888800, before returning items. Please state your order ref number, the name you ordered the goods under, and reason for contacting the supplier, please follow the instructions given by one of the sales office Team, we will quickly and effectively replace (subject to availability) or refund / credit the purchase. Please note it will be your (or someone acting on your behalf's) responsibility to check that the number of boxes or items matches the accompanying consignment note before signing. Goods returned to the supplier will be fully inspected to confirm the reported fault/damage originally reported should the returned product be found not to be faulty or damaged as originally reported; the customer may incur the cost of the return carriage charge. All goods must be returned in their original packaging where possible with care and attention being paid to adequately protecting the goods for return transit to us, failure to protect the goods for return will affect what we can do to correct the original problem, the supplier reserves the right to deduct a charge for transit damage due to a lack of care in packaging by the customer .
Returning Goods Incorrectly Ordered by the Customer
On receipt of an order should you find that you have ordered the wrong item, please contact our Sales Office Team by e-mail on sales@yorkshireofficegroup.com or on 01924 888800 within 24 hours and clearly explain the mistake, please follow the clear instructions given to you by one of our team. Please make sure that when returning goods for exchange a traceable method of transit is used as Yorkshire Office Group cannot be held responsible or accept liability until the goods are received and signed for by one of Yorkshire Office Group staff.
Replacement Products may incur a carriage charge to despatch plus any additional adjustment in cost should the replacement differ in price from the original order, we regret that the supplier cannot refund any costs which the customer has incurred in returning the initial item to the suppliers warehouse. Where a refund / credit is requested Yorkshire Office Group reserve the right to charge a restocking fee of up to 30% for any item returned, no refunds will be given should the goods be returned and on inspection found to be in an inferior condition and not resalable. Credit payments back through to customer credit card accounts will be processed and completed within 14 working days of the goods being returned and signed for by one of the members of staff of Yorkshire Office Group.
Privacy Policy & Complaints
Yorkshire Office Group is fully committed to protecting your privacy; the supplier only uses the information collected about the customer lawfully (in accordance with the Data Protection Act 1998). Information will only be used to process the customer order and to continue to provide a high quality service. The supplier will never pass information to a 3rd party. The level of service and experience in servicing the UK Office furniture and business equipment market allows the supplier to be confident enough to think that the customer should be pleased with the products and services every time they are purchased, however, should the customer at anytime feel that they would like to make a complaint, or comment regarding any aspect of the service, please contact via post, email ( sales@yorkshireofficegroup.com ) or fax 01924 888801, any contact regarding comments and or complaints the supplier receives will be dealt with the urgency demanded, Yorkshire Office Group endeavour to respond to all complaints in full to the customer within five working days.
Conditions of Website Trading & Pricing Policy
Automatic trading on the website www.yorkshireofficegroup.com has primarily been designed for customers with a UK mainland address, Yorkshire Office Group is able to assist customers who reside “offshore” or outside the UK by contacting our Help Lines on 01924 888800, when the carriage costs will be quoted for shipping to the customers designated delivery address, please note all deliveries are to Ground Floor Level only. Should you require goods delivered above ground floor level please contact our Sales Office for costings? All prices shown are subject to change at any time and are shown as a guide for the suppliers warehouse stock availability only, prices cannot be held on order requests placed once initial warehouse stocks have been exhausted. All pictures and technical descriptions are for guidance only, full specifications can be double checked on the manufacturer’s websites or published literature as product versions can change from manufacturers from time to time.
Invalidity
Should any part of Yorkshire Office Group Terms & Conditions be unenforceable, invalid or illegal, legality or enforceability of all other heading and clauses of our terms shall remain unaffected and in full force and effect at all times
Disputes in connection with agreement contracts through Yorkshire Office Group shall be heard in the courts of England as the Laws of England apply to this agreement. Customers agree and confirm through the purchase of products and accessories from the supplier Yorkshire Office Group, to use the products for their normal and proper use as intended by the manufacturer. The customer agrees to follow the manufacturers instructions supplied with product purchased before attempting to use any product supplied by the supplier.
Copyright
Yorkshire Office Group retain full copyright against all website design and text shown on www.yorkshireofficegroup.com reproduction in any form of any part of this website is strictly prohibited, without full written consent from Yorkshire Office Group.
